Thursday
3
Nov 2005

Great email template for feature request responses

(11:56 am) Tags: [Quotes]

From the jaxen-user list, in a response to someone asking for XPath 2.0 support (a HUGE amount of work), from baz:

To sum up: its hard, we’re lazy, and you’re the first person who’s asked…

This begs to be a standard email response template…

Popularity: 23%

4 Responses to “Great email template for feature request responses”

  1. Geof F. Morris Says:

    I understand, and there’s a place for that in some packages [mainly open-source stuff where most folks are pretty understanding that people are doing this for the love and the desire not the bucks]. But if you replied that way to someone requesting FL support … you’d probably lose a customer and, worse, maybe piss them off to the point where they write negative things about you.

    [And I say that as someone who got very pissed at an indie devleoper last night, someone to whom I’ve donated money in the past. I was so torqued that it powered me through a two-hour uninstallation and database table dropping session that kept me up way past my bedtime.]

  2. Scott Sanders Says:

    Yes, I was referring to the open source work that I do. On occasion, I get personal requests for features/support of an open source product, and gently prod them toward the user mailing lists.

  3. Geof F. Morris Says:

    Okay, cool … :)

  4. lsi Says:

    it would be better with other languages support, but thanks..

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